Our 30-Day Money Back Guarantee

We have been making polish in the USA since 1972, and we stand behind every bottle that leaves our door. If you are not happy with your purchase, let us know within 30 days of delivery and we will make it right.

What the guarantee covers

  • Opened and used products are welcome back. There is no way to know whether a polish works for you without actually trying it. Use it, and if it does not perform the way you hoped, you are still covered.
  • We pay the return shipping. Sending it back costs you nothing.
  • No restocking fee. You get the full purchase price back.
  • Refund or replacement, your choice. If you would rather have a fresh bottle than your money back, just say so and we will ship one.

How to start a return

  1. Email [email protected] within 30 days of delivery. Include your order number and tell us whether you would prefer a refund or a replacement.
  2. We will reply with the return address. Please wait for that email before sending anything back, so your return goes to the right place and gets matched to your order.
  3. Ship the product to the address we provide.
  4. Once it arrives with us, we process your refund or send out your replacement.

Refunds are issued to the original payment method. Once we process it, most banks and card issuers take a further 5 to 10 business days to show the credit on your statement.

If your order arrives damaged or leaking

Email [email protected] with a photo of the damage and your order number, and we will send a replacement. In most cases there is no need to ship the damaged item back, though we will let you know if we need it returned.

International orders

The 30-day money back guarantee applies to orders shipped within the United States. We are not able to offer returns or replacements on orders shipped internationally.

Questions

Email us at [email protected] or call 714-883-5218. A real person reads every message.